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Maintenance Work Ticket

This information is for NCPS Staff Only. 

What is a Maintenance Work Ticket?

Brenda Battle manages all work orders for anything that requires repairs to existing facilities or equipment. Nash County Public Schools uses a web-based software called Incident IQ for Facilities Maintenance.  Each school has an on-site designee known as a Requester who will enter work orders and track them through Incident IQ. Using Incident IQ gives a Requestor the ability to do the following: 

  • Select a problem category from the list of predefined Crafts that track and report on the general types of work that the maintenance department is doing. (Examples: carpentry, electrical, plumbing, pest control, HVAC, etc.)
  • Manage the work order process from request to completion for building maintenance and grounds-related work.
  • Check the status of submitted requests and automatically send an email when requests are completed.

Entering A Work Ticket in Incident IQ - Do's & Don'ts

When entering a work order in Incident IQ, it is very important to have only one craft per ticket and have a detailed description (Example: clogged sink in room number 500).

Do Not Submit Work Orders for the following:

  • Grass mowing and Roundup spraying work orders do not need to be submitted. These are initiated at the beginning of the season by Maintenance.

  • Landscaping and pruning will take place after the mowing season.

  • If your request is an emergency (Example: broken window security alarms, fire alarms, securing the building at the end of the day), please contact us at the School Maintenance office immediately and follow up with a work order.

If you have any questions about a previously submitted work order, please give Brenda a call at 451-8505 or 14509.

Submit a Facilities Maintenance Work Ticket 

 http://nash.incidentiq.com

To log in, click the Google SSO button and use your district-issued email account.  After completing the Facilities-Maintenance work ticket, an email is automatically generated and emailed to you, including updates, status changes, and any progress of your submitted work ticket.